Refund, Return, Cancellation & Replacement Policy

Website: buymyayur.com
Customer Support: +91 94963 76259
Email: buymyayur@gmail.com
Effective Date: 30 September 2026

Thank you for shopping with BuyMyAyur.

BuyMyAyur is an online e-commerce platform offering Ayurvedic medicines and related products for delivery across India. All orders must be placed through our official website, buymyayur.com.

Because many of the products sold through our website are medicines, healthcare products and consumable items, special conditions apply to returns and replacements for reasons of product safety, quality and hygiene.

By placing an order through buymyayur.com, you agree to the terms of this Refund, Return, Cancellation & Replacement Policy.

1. Order Placement and Payment

Orders are accepted only through our official website:

https://buymyayur.com

We do not accept orders placed through WhatsApp, telephone calls, social media messages, personal messages or any other unofficial channel.

Customers are requested to complete payment through the payment methods available on the website.

An order will be processed only after successful confirmation of payment.

Please ensure that the following details are entered correctly while placing the order:

  • Customer name

  • Mobile number

  • Complete delivery address

  • House/building name or number

  • Street/locality

  • City/District

  • State

  • PIN code

  • Email address

BuyMyAyur will not be responsible for delivery delays or non-delivery caused by incomplete or incorrect information submitted by the customer.

2. Order Processing and Tracking

Orders are processed after successful receipt of payment.

Products are shipped through India Post / India Post courier services.

The tracking/consignment details will normally be communicated to the customer within 3 working days after successful receipt of payment.

Working days exclude Sundays, public holidays and other days on which processing or postal services may not be available.

Once tracking information has been generated, customers can use the tracking number to monitor the shipment through the applicable India Post tracking service.

Delivery time after dispatch depends on the destination, PIN code, India Post network, holidays, weather conditions, transportation disruptions and other circumstances outside the direct control of BuyMyAyur.

The 3-working-day period mentioned above relates to processing and sharing tracking information and should not be interpreted as a guaranteed delivery period.

3. Medicines and Healthcare Products – General Return Rule

For health, hygiene, quality-control and product-safety reasons, medicines and consumable healthcare products are generally not eligible for return or exchange once correctly delivered.

A return or replacement may, however, be considered in the circumstances specifically mentioned in this policy, including where:

  • An incorrect product was supplied;

  • The product was damaged during transportation;

  • The product received was leaking or physically broken;

  • The product was already expired when delivered;

  • The product supplied materially differs from the product ordered;

  • A sealed package was received with an evident manufacturing or packaging defect; or

  • A confirmed order could not be fulfilled by BuyMyAyur.

Nothing in this policy is intended to limit any rights available to a consumer under applicable Indian law.

4. Products Not Eligible for Return

Except where the product is damaged, defective, incorrect, expired or otherwise eligible under applicable consumer law, returns will normally not be accepted for:

  • Medicines that were correctly supplied;

  • Products where the original seal has been broken;

  • Opened bottles, jars, containers, tubes, packets or boxes;

  • Partially used products;

  • Products damaged after delivery due to improper handling;

  • Products stored contrary to the instructions given on the package;

  • Products damaged due to heat, moisture, direct sunlight or improper storage after delivery;

  • Products whose labels, batch numbers or packaging have been removed or altered;

  • Products purchased by mistake;

  • Products ordered in an incorrect quantity by the customer;

  • Products no longer wanted by the customer;

  • Change-of-mind purchases;

  • Products rejected because the customer dislikes the smell, taste, colour, texture or other normal product characteristics;

  • Products where the customer’s medical practitioner later advises discontinuation, unless there is a separate product defect;

  • Products purchased from another website, shop, marketplace, distributor or seller.

Only products purchased directly through buymyayur.com are covered by this policy.

5. Damaged, Leaking or Broken Products

If you receive a product that is damaged, leaking, broken or otherwise physically affected during transit, please contact us as soon as possible and preferably within 48 hours of delivery.

Contact:

Email: buymyayur@gmail.com
Mobile: +91 94963 76259

Please provide:

  • Order number;

  • Customer name;

  • Registered mobile number;

  • Name of the affected product;

  • Description of the issue;

  • Clear photographs of the outer parcel;

  • Clear photographs of the damaged product;

  • Photograph of the shipping label;

  • Photograph showing the batch number and expiry date where applicable; and

  • Video of opening the parcel, if available.

Please retain the original packaging, invoice, shipping cover and affected product until the complaint has been reviewed.

After verification, BuyMyAyur may provide an appropriate replacement or refund.

6. Wrong Product Received

If the product delivered is different from the product shown in your confirmed order, please notify us preferably within 48 hours of delivery.

Do not open or use the incorrect product.

Please send photographs showing:

  • The product received;

  • Original sealed packaging;

  • Product name;

  • Batch details where applicable;

  • Shipping label; and

  • Order number.

After verification, we may arrange a replacement with the correct product or provide a refund where replacement is not reasonably possible.

Any return shipping required because BuyMyAyur supplied an incorrect product will be handled in accordance with the instructions provided by our customer-support team.

7. Expired Product

Customers should check the expiry date or best-before information immediately after receiving an order.

If a product was already expired at the time it was delivered, please contact us preferably within 48 hours of delivery.

Please provide photographs clearly showing:

  • Product name;

  • Batch number;

  • Manufacturing date where available;

  • Expiry/best-before date;

  • Full product packaging; and

  • Order details.

After verification, an eligible expired product will normally be replaced or refunded.

8. Missing Product or Quantity

If your parcel is delivered but one or more products included in the confirmed order are missing, notify us preferably within 48 hours of receiving the parcel.

Please provide:

  • Order number;

  • Photograph of all products received;

  • Photograph of the parcel/outer packaging;

  • Shipping label; and

  • Unboxing video, if available.

Our team will verify the order and packing records before approving a replacement or refund.

9. Manufacturing Defects

If you believe an unopened or properly stored product has a manufacturing defect, please contact us with the relevant information.

We may request photographs, videos, batch details, expiry details or other reasonable information to verify the complaint.

In some cases, BuyMyAyur may need to forward the complaint and batch information to the manufacturer or supplier for verification.

A replacement or refund will be provided where the complaint is confirmed and qualifies under this policy or applicable law.

10. Order Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched.

Cancellation requests should be sent immediately to:

Email: buymyayur@gmail.com
Mobile: +91 94963 76259

Please provide your order number and registered mobile number.

If the cancellation request is received and accepted before the order has been dispatched, the amount paid will be refunded through the applicable payment method.

Once an order has been packed, handed over for dispatch, or shipped through India Post, cancellation may no longer be possible.

11. Cancellation After Dispatch

Orders normally cannot be