TERMS & PRIVACY POLICY

Website: buymyayur.com
Customer Support: +91 94963 76259
Email: buymyayur@gmail.com
Last Updated: 30 September 2026

Welcome to BuyMyAyur.

These Terms & Conditions govern your access to and use of buymyayur.com and your purchase of products through our website.

By accessing this website, creating an order, making payment, or purchasing a product from BuyMyAyur, you agree to these Terms & Conditions together with our Refund, Return & Cancellation Policy, Privacy Policy and Shipping Policy.

Please read these terms carefully before placing an order.

IMPORTANT INFORMATION BEFORE PLACING AN ORDER

Dispatch Within 3 Working Days

All confirmed orders will normally be processed and shipped within 3 working days after successful receipt of payment.

Tracking/consignment information will be sent to the customer after the order is processed and shipped.

Orders are dispatched through India Post.

The 3-working-day period refers to the time required for order processing and shipment/dispatch. It does not mean that the customer will receive the parcel within 3 working days.

Actual delivery time depends on India Post, destination, PIN code, holidays, weather, transportation conditions and other factors outside the direct control of BuyMyAyur.

Cancellation Before Shipping Only

Order cancellation is available only before the order has been shipped.

Once an order has been packed for final dispatch, handed over to India Post, or a shipment/tracking number has been generated and the parcel has entered the shipping process, the order cannot normally be cancelled.

Customers are therefore requested to verify the product, quantity, delivery address and payment details carefully before placing an order.

1. About BuyMyAyur

BuyMyAyur is an e-commerce website offering Ayurvedic medicines and related healthcare products for customers across India.

Products available through the website may include Ayurvedic products manufactured or supplied by brands such as Veda Herbs and Drugs and other manufacturers or suppliers displayed on the respective product pages.

Our official website is:

buymyayur.com

Orders are accepted only through the website.

We do not consider orders placed solely through:

  • WhatsApp;

  • Telephone calls;

  • SMS;

  • Social-media messages;

  • Facebook or Instagram messages; or

  • Any other unofficial communication channel

as confirmed website orders.

Customer-support channels may assist customers regarding existing website orders, but the actual purchase should be completed through buymyayur.com.

2. Acceptance of Terms

By using buymyayur.com, you confirm that:

  • You have read and understood these Terms & Conditions;

  • You agree to comply with these terms;

  • The information supplied by you is accurate;

  • You are legally capable of entering into a purchase transaction; and

  • Where you are purchasing a product for another person, you have the necessary authority to do so.

If you do not agree with these terms, please do not place an order through the website.

3. Products

We make reasonable efforts to provide accurate information about products displayed on buymyayur.com.

Product information may include:

  • Product name;

  • Manufacturer/brand;

  • Product description;

  • Quantity or pack size;

  • Ingredients where available;

  • Directions for use;

  • Maximum Retail Price;

  • Selling price;

  • Expiry or best-before information where applicable; and

  • Product images.

Customers should carefully review the product information before placing an order.

4. Ayurvedic Medicines and Medical Advice

Products sold through BuyMyAyur may include Ayurvedic medicines, health products and wellness products.

Information provided on buymyayur.com is intended primarily for product information and should not automatically be considered a substitute for individual medical advice, diagnosis or treatment from a qualified healthcare professional.

Customers should consult an appropriately qualified healthcare professional before using medicines where necessary, particularly:

  • During pregnancy or breastfeeding;

  • For children;

  • For elderly persons;

  • If suffering from a chronic medical condition;

  • If taking prescription medicines;

  • If there is a history of allergies or adverse reactions; or

  • If there is uncertainty regarding dosage or suitability.

Customers are responsible for using products in accordance with the manufacturer’s directions and professional medical advice where applicable.

5. Product Availability

All orders are subject to product availability.

Although a product may appear available when an order is placed, stock availability can occasionally change before the order is processed.

If a paid product becomes unavailable, BuyMyAyur may:

  • Contact the customer regarding availability;

  • Offer an alternative product with the customer’s consent; or

  • Refund the amount paid for the unavailable product.

A substitute product will not be supplied without appropriate customer consent.

6. Prices

All product prices displayed on buymyayur.com are shown in Indian Rupees (INR) unless stated otherwise.

Prices may change from time to time due to:

  • Manufacturer price revisions;

  • Promotional offers;

  • Taxes;

  • Supply conditions; or

  • Other business reasons.

The applicable price will normally be the price displayed when the customer successfully places the order.

A later price reduction or promotional offer does not automatically apply retrospectively to an already completed order.

7. Orders

An order is considered successfully placed only after the customer completes the checkout process through buymyayur.com and the payment/order confirmation is successfully recorded.

BuyMyAyur reserves the right to reject or cancel an order where reasonably necessary, including cases involving:

  • Payment failure;

  • Product unavailability;

  • Incorrect pricing due to a technical error;

  • Suspected fraudulent activity;

  • Invalid customer information;

  • Delivery restrictions;

  • Legal or regulatory restrictions; or

  • Other circumstances making fulfilment impossible.

If BuyMyAyur cancels a prepaid order that cannot be fulfilled, the eligible payment will be refunded.

8. Customer Information

When placing an order, customers must provide accurate information, including:

  • Full name;

  • Mobile number;

  • Email address;

  • House/building name or number;

  • Street/locality;

  • City or district;

  • State;

  • PIN code; and

  • Any relevant delivery information.

Customers should check all information carefully before making payment.

BuyMyAyur will not be responsible for delays, returns or delivery failures resulting from incorrect or incomplete information supplied by the customer.

9. Payment

Orders must be paid using the payment methods made available through buymyayur.com.

An order will normally be processed only after successful confirmation of payment.

Customers should never share sensitive payment credentials such as:

  • UPI PIN;

  • OTP;

  • Debit/credit card PIN;

  • CVV;

  • Internet-banking password; or

  • Other confidential banking credentials

with BuyMyAyur staff or any third party claiming to represent us.

10. Order Processing and Shipping

Processing Period

After successful payment confirmation, BuyMyAyur will normally process and dispatch the order within:

3 working days.

Working days generally exclude Sundays, public holidays and other days when our operations or India Post services are unavailable.

Shipping Partner

Orders are shipped through:

India Post

Tracking Information

Tracking information will normally be provided after the parcel has been processed and dispatched.

Customers should retain their order number and tracking number for future reference.

11. Delivery Time

The 3-working-day dispatch period is not a guaranteed delivery period.

After dispatch, actual delivery time is controlled by India Post and may vary depending on:

  • Customer location;

  • PIN code;

  • Distance;

  • India Post service availability;

  • Sundays and holidays;

  • Weather conditions;

  • Natural disasters;

  • Strikes;

  • Transportation disruptions;

  • Government restrictions; or

  • Other circumstances outside our control.

BuyMyAyur cannot guarantee a specific delivery date unless explicitly stated for a particular order.

12. Order Cancellation

Customers may request cancellation only before the order has been shipped.

Cancellation requests should be made immediately through:

Mobile: +91 94963 76259
Email: buymyayur@gmail.com

Please provide:

  • Order number;

  • Customer name; and

  • Registered mobile number.

Cancellation Is Not Available After Shipping

Once the order:

  • Has been dispatched;

  • Has been handed over to India Post; or

  • Has otherwise entered the shipping process,

the order cannot normally be cancelled.

The customer may still have rights under our Refund & Return Policy if the delivered product is damaged, defective, incorrect, expired, materially misdescribed, or otherwise qualifies under applicable law.

13. Cancellation Refund

If a prepaid order is successfully cancelled before shipment, the eligible payment will be refunded through the appropriate payment method.

Refund processing time may depend on:

  • Payment gateway;

  • Customer’s bank;

  • UPI service provider; or

  • Card issuer.

The time taken by a bank or payment provider to credit a processed refund is outside BuyMyAyur’s direct control.

14. Change of Order After Payment

Customers should contact us immediately if they need to correct an order.

Changes are possible only if the order has not yet been shipped and if the requested change can reasonably be accommodated.

Once the parcel enters the shipping process, product, quantity and address changes may not be possible.

15. Change of Delivery Address

Delivery-address corrections must be requested before shipping.

Once the order has been handed over to India Post, BuyMyAyur cannot guarantee that the address can be changed.

Customers are responsible for verifying the delivery address before completing the order.

16. Incorrect Address and Returned Parcels

If a parcel is returned because of:

  • Incorrect address;

  • Incomplete address;

  • Incorrect PIN code;

  • Incorrect contact number;

  • Customer unavailability;

  • Refusal to accept the parcel;

  • Untraceable address; or

  • Failed delivery attempts,

BuyMyAyur may contact the customer regarding reshipment.

Additional shipping charges may apply where a second shipment is required because of incorrect information or circumstances attributable to the customer.

17. Refusing Delivery

A customer should not refuse a correctly supplied order merely because they changed their mind after the order was shipped.

Refusal of delivery does not automatically qualify the customer for a full refund.

Where a parcel is returned to BuyMyAyur, any refund or reshipment will be handled according to our Refund, Return & Cancellation Policy and applicable law.

18. Return of Medicines

Due to health, hygiene, safety and quality-control considerations, correctly supplied medicines and consumable healthcare products are generally not eligible for return after delivery.

However, customers should contact us immediately if they receive:

  • A damaged product;

  • A leaking product;

  • A broken product;

  • An incorrect product;

  • An expired product;

  • A materially defective product; or

  • A product materially different from what was ordered.

Such cases will be reviewed according to our Refund, Return & Cancellation Policy and applicable consumer law.

19. Damaged or Incorrect Products

Customers should inspect the parcel promptly after delivery.

If a product is damaged, incorrect, leaking, broken or expired, contact us preferably within 48 hours of receiving the parcel.

We may request:

  • Order number;

  • Product photographs;

  • Outer packaging photographs;

  • Shipping-label photograph;

  • Batch number;

  • Expiry information; and

  • Unboxing video, where available.

Do not dispose of the product or packaging until the complaint has been reviewed.

20. Product Packaging

Manufacturers may update:

  • Packaging;

  • Bottle/container designs;

  • Labels;

  • Colours;

  • Logos; or

  • Other non-material design elements

from time to time.

The packaging delivered may therefore occasionally differ slightly from the image displayed on the website.

A packaging change alone does not mean that the wrong product has been supplied, provided the actual product corresponds with the order.

21. Product Results

Results from Ayurvedic medicines and wellness products may vary between individuals.

BuyMyAyur does not guarantee a specific medical, therapeutic or wellness result merely because a customer purchases a particular product.

Individual results may depend on factors including:

  • Health condition;

  • Age;

  • Lifestyle;

  • Diet;

  • Duration of use;

  • Dosage;

  • Other medicines; and

  • Individual response.

Customers should follow appropriate healthcare advice.

22. Product Storage

After delivery, customers are responsible for storing products according to:

  • Manufacturer instructions;

  • Product labels;

  • Temperature requirements;

  • Moisture requirements; and

  • Other storage instructions.

BuyMyAyur cannot accept responsibility for product damage caused after delivery by improper storage or handling.

23. Website Information

We make reasonable efforts to ensure that information displayed on buymyayur.com is accurate.

However, occasional errors may occur concerning:

  • Pricing;

  • Availability;

  • Product descriptions;

  • Images;

  • Typographical information; or

  • Technical website data.

Where a material error affects an order, we will take reasonable steps to inform the customer and provide an appropriate resolution.

24. Website Availability

We aim to keep buymyayur.com accessible and operational.

However, website access may occasionally be interrupted because of:

  • Maintenance;

  • Server problems;

  • Software updates;

  • Internet outages;

  • Security issues; or

  • Circumstances outside our control.

We do not guarantee uninterrupted website availability at all times.

25. Intellectual Property

Unless otherwise stated, website materials belonging to BuyMyAyur, including:

  • Website design;

  • Text;

  • Graphics;

  • Banners;

  • Logos;

  • Layout;

  • Original photographs; and

  • Other original content

may not be copied, reproduced, republished or commercially exploited without permission.

Third-party trademarks, manufacturer names and product images remain the property of their respective owners.

26. Prohibited Use

Customers must not use buymyayur.com for:

  • Fraudulent transactions;

  • Unauthorised access;

  • Malicious software;

  • Website attacks;

  • Scraping intended to disrupt the service;

  • Identity misuse;

  • Payment fraud; or

  • Any unlawful purpose.

BuyMyAyur may restrict access or cancel suspicious transactions where reasonably necessary.

27. Privacy

Customer personal information collected through buymyayur.com will be handled according to our Privacy Policy and applicable law.

Information may be used where necessary for:

  • Processing orders;

  • Receiving payments;

  • Shipping;

  • Customer support;

  • Refund processing;

  • Fraud prevention;

  • Legal compliance; and

  • Other legitimate business purposes disclosed in our Privacy Policy.

28. Third-Party Services

BuyMyAyur may use third-party services including:

  • Payment gateways;

  • Banks;

  • India Post;

  • Hosting services;

  • Email services;

  • SMS services; and

  • Other technology providers.

The operation of these third-party services may also be governed by their respective terms and policies.

29. Limitation Regarding Postal Services

Once a parcel has been handed over to India Post, shipment movement and final delivery are performed by the postal service.

BuyMyAyur will provide reasonable assistance if a shipment is delayed, lost or affected by a delivery issue.

However, delays caused solely by postal operations or circumstances outside BuyMyAyur’s reasonable control cannot be treated as a failure to dispatch the order within the stated processing period where the parcel was handed over on time.

30. Force Majeure

BuyMyAyur will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

  • Flood;

  • Fire;

  • Severe weather;

  • Natural disaster;

  • Epidemic;

  • Government action;

  • Curfew;

  • Strike;

  • Postal interruption;

  • Transportation disruption;

  • Internet failure;

  • Payment-network failure; or

  • Similar unforeseen events.

31. Refund & Return Policy

Refunds, replacements and returns are governed separately by the Refund, Return, Cancellation & Replacement Policy published on buymyayur.com.

Customers are encouraged to read that policy before placing an order.

32. Changes to Terms & Conditions

BuyMyAyur may update these Terms & Conditions from time to time.

Changes will be published on buymyayur.com along with an updated date where appropriate.

Continued use of the website after an update indicates acceptance of the updated terms, subject to applicable law.

Terms applicable to a particular completed order will generally be those applicable at the time that order was placed.

33. Applicable Law

These Terms & Conditions and transactions through buymyayur.com will be governed by the applicable laws of India.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right that cannot legally be excluded.

34. Customer Support and Grievances

For questions or complaints regarding an order, payment, cancellation, shipment, return or refund, contact:

BuyMyAyur

Website: buymyayur.com
Mobile: +91 94963 76259
Email: buymyayur@gmail.com

Please include your Order Number whenever contacting us regarding an existing order.

CUSTOMER ACKNOWLEDGEMENT BEFORE ORDER

By clicking Place Order / Pay Now / Complete Purchase, the customer confirms that they understand and agree that:

✓ The order will normally be processed and shipped within 3 working days after successful payment.

✓ Shipping is handled through India Post.

✓ The 3-working-day period is a dispatch/processing period and not a guaranteed delivery period.

✓ Tracking information will be provided after shipment processing.

✓ Cancellation is available only before the order is shipped.

✓ Once an order has been shipped or handed over to India Post, cancellation is not normally available.

✓ The customer has verified the products, quantities, contact details and delivery address before completing the order.

By completing the purchase, the customer agrees to these Terms & Conditions and the applicable policies published on buymyayur.com.